Global Head of Client Engagement

Title:

Global Head of Client Engagement

Company:

Everest Service Company Australia Branch

Job Category:

Underwriting

Job Description:

It’s an exciting time for Everest Re Group, Ltd. (“Everest”)! As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Bermuda, Canada, Europe, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people. 

At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:

•          Generous tuition/continuing education reimbursement

•          Mentoring opportunities

•          Flexible work arrangements

•          Talent development initiatives

•          Networking groups

Everest is a growth company with $14 Billion of Gross Written Premium offering Property, Casualty and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.

Throughout International see great opportunity to expand our markets, growing the company and continuing to build a local presence in many more countries.  To support this, we are currently looking for a Head of Client Engagement International.

This position will be based in the … office with a hybrid schedule that has the option of working two days remotely each week.

Role Purpose:

We are looking for an experienced Head of Client Engagement to add value to our growth activities by leading and overseeing the development and execution of strategies to build and maintain strong relationships with clients. This involves understanding client needs, ensuring client satisfaction, and collaborating with internal teams to deliver exceptional products or services. The Head of Client Engagement plays a pivotal role in driving business growth through effective targeting,  communication, customer retention, and identifying opportunities for upselling or cross-selling.

An excellent Head of Client Engagement has an entrepreneurial mindset and great leadership skills. The ideal candidate will also be a creative strategist with excellent organizational abilities.  

Key Accountabilities:

• Drive client engagement:
  • Build relationships and revenue streams by partnering with existing and prospective clients (not Brokers!)
  • Executive Sponsorship strategy across Europe and Underwriting community  
  • Collaborate with clients to help build string communication channels and internal alignment
  • Build, maintain and animate the client relationships through face to face meetings and entertainment strategy
  • Thought leadership communication through the ongoing providing of consultations, recommendations, research, etc. to existing and prospective clients
  • Identify opportunities for increased client engagement (cross-sell, up-sell)
  • Drive the roll out of the International Targeted pipeline and sale funnel in the region
  • Leads the pursuit and capture of client renewals and retention
  • Ensure presence and involvement at key industry events and risk management forums
  • Establish and manage a client event calendar

• Empower our organisation:
  • Define and execute client Go-to market strategies, client penetration strategy by product and country
  • Map and communicate capabilities and risk appetite
  • Build customer advocates and client advisory boards: develop deep strategic client relationships and build a loyal client base that actively advocates for our company
  • CRM tool and overarching strategy and process
  • Identify and deploy best practices across international regions
  • Advance our client analytics and market intelligence capabilities

• Serve our trading partners:
  • Provide timely responses to client inquiries
  • Support the client navigating the company (senior management, UW, claims, risk engineering, etc.)
  • Develop voice of the client survey
  • Spearhead or contribute to transversal initiatives

Main stakeholders for an active collaboration:

• Chief Commercial Officer International
• International Insurance Head
• Regional / Country heads and distribution teams
• International product heads  
• Marketing and Communication

Professional Experience:

• Proven experience in sales and/or marketing and managing relationships with key clients
• In-depth understanding of market research methods and analysis
• Commercial awareness partnered with a strategic mindset
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities

Competencies:

The role holder will be required to embrace the Everest Core Values: Collaboration, Thoughtful Assumption Of Risk, Execution, Humility and Leadership.

The Everest Core Values are the foundation upon which we (a) conduct our work, and (b) conduct ourselves both internally with our colleagues, and externally with clients/customers.

The company's success and that of our employees begins with these values. All employees are expected to support and exhibit these values in their interactions with others and through their day-to-day responsibilities.

Our Culture 

Type:

Regular

Time Type:

Full time

Primary Location:

Sydney, Australia

Additional Locations:

N/A