Corporate Information

Agents and Adjusters

Basic Rights of the Insureds

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Bureau of Financial Institutions

Buró de Entidades Financieras

What is the Bureau of Financial Institutions 

It is a consultation and dissemination tool with which you will be able to find out about the products offered by financial institutions, their commissions and rates, user complaints, harmful practices they incur, administrative sanctions that have been imposed on them, abusive clauses in their contracts and other relevant information to inform you about their performance.

With the Bureau of Financial Institutions, it will be possible to know who is who in banks, insurance, multi-purpose financial companies, savings banks, retirement fund administrators, among other entities.

With this, you will be able to compare and evaluate financial institutions, their products and services and you will have more elements to choose the one that suits you best.

This information will be useful for you to choose a financial product and to better understand and use the ones you already have.

This Bureau of Financial Institutions is a tool that can contribute to the economic growth of the country, by promoting competition among financial institutions, which will promote transparency by disclosing information to users about the performance of these and the products they offer, and which will facilitate responsible management of financial products and services by knowing in detail their characteristics.

This can lead to greater social welfare, because by bringing together such diverse information from the financial system in a single space, the user will have more elements to optimize their budget, to improve their personal finances, to correctly use the credits that will strengthen their economy and obtain the insurance that protects them, among other aspects.

To know the information of the entire financial sector, you can access the site and the information related to Compañía de Seguros Generales Everest México, S.A. de C.V., can be consulted at the following link:




The Specialized Unit (UNE) is the area within Compañía de Seguros Generales Everest México, S.A. de C.V., responsible for handling users queries and complaints.

Users may submit their query or complaint to the UNE through any reception channel available for these matters, such as email, telephone or physically at the central office.

Contact data of UNE

Address: Av. Paseo de la Reforma 412, 17th floor, Colonia Juárez, Alcaldía Cuauhtémoc, C.P. 06600, CDMX.
Business hours: Monday to Thursday: 8:30 a.m. - 5:00 p.m. and Friday: 8:30 a.m. - 2:00 p.m.
Telephone number: 55 6599 7934


National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF)
Address: Av. Insurgentes Sur 762, Colonia Del Valle, Alcaldía Benito Juárez, C.P. 03100, CDMX.
Telephone number: 55 5340 0999