Everest Insurance (Ireland), DAC Customer Complaints

The best possible service standards across our business classes

At Everest Insurance (Ireland), DAC (EIID), we aim to provide the best possible service standards across our business classes. However, occasionally things don’t always go as planned. We take complaints feedback very seriously and hope to resolve them to your satisfaction in a timely manner.

If you wish to make a complaint about your policy or the way your claim was handled, you may do so in writing or verbally at any time using the contact details below. To assist us in resolving the complaint, it will help if you are able to provide the following information:

  • Policy number
  • Name and address of the Policyholder
  • Policy period
  • Type of insurance
  • Date of loss
  • Name of broker or cover holder, if known
  • Who your complaint is against
  • Please provide a summary of your complaint

The Complaints Manager

Everest Insurance (Ireland), DAC
Huguenot House
35-38 St Stephen’s Green
Dublin 2
Email: EIIDCustomerCare@everestglobal.com
Phone: +353 19685038

How We Handle Your Complaint

We will acknowledge your complaint in writing within 5 working days. 

This acknowledgement will include details of our complaints procedure, the name or contact details of the person handling your complaint, and information about your right to refer the complaint to the Financial Services and Pensions Ombudsman.

Your complaint will be investigated by an appropriate person, and you will be given a point of contact for the duration of the process. 

We will keep you informed of progress and provide updates at least every 20 working days.

We aim to resolve complaints as quickly as possible and will make every reasonable effort to resolve your complaint within 40 working days. 

When our investigation is complete, we will write to you with the outcome of the investigation and details of any actions or redress where appropriate.

In the event you remain dissatisfied with our response, or we have failed to conclude our investigation within 40 working days, you may be entitled to refer your complaint to an independent, impartial dispute resolution service detailed below.

For Irish Policy holders:

The Financial Services and Pensions Ombudsman
Lincoln House, Lincoln Place Dublin 2, D02 VH29
Tel: +353 1 567 7000
Email: info@fspo.ie
Web: www.fspo.ie

For UK Policy Holders:

Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Tel: +44 (0) 800 023 4567 (free)
Email: complaint.info@financial-ombudsman.org.uk
Web: https://www.financial-ombudsman.org.uk/contact-us