Everest Insurance (Ireland), DAC Customer Complaints

The best possible service standards across our business classes

At EIID, we aim to provide the best possible service standards across our business classes however occasionally things don’t always go as planned. We take complaints feedback very seriously and hope to resolve them to your satisfaction in a timely manner.

If you wish to make a complaint about your policy or the manner in which your claim was handled you may do so in writing or verbally at any time using the contact details below. In order to assist us in resolving the complaint, it will help, if you are able to provide the following information:

  • Policy Number
  • Name and address of the Policyholder
  • Policy Period
  • Type of insurance
  • Date of loss
  • Name of broker or coverholder, if known
  • Who is your complaint against?
  • Please provide a summary of your complaint


The Complaints Manager

Everest Insurance (Ireland), DAC
Huguenot House
35-38 St Stephen’s Green
Dublin 2
Email: EIIDCustomerCare@everestglobal.com
Phone: +353 1 418 0300

We will endeavor to respond to your complaint as swiftly as possible, however we will continue to keep you posted on progress throughout the process.

In the event, you remain dissatisfied with our response, or we have failed to conclude our investigation within 2 weeks, you are entitled to refer your complaint to the Financial Ombudsman Service using the details below:



The Financial Services Ombudsman
Lincoln House, Lincoln Place Dublin 2, D02 VH29
Tel: +353 1 567 7000
Email: info@fspo.ie
Web: www.fspo.ie