Insurance Claims and Support

Our professionals put customer needs first, while handling claims with speed and efficiency.

Everest Insurance Australia® is committed to responsible claims management and quality customer service. We aim to deliver a consistent, superior experience by providing efficient and accurate services. Our claims handling practices and policies ensure that claims are handled fairly and promptly, and there are no unreasonable barriers to making claims.

Our in-country Claims team has the expertise and authority to provide claims handling service and customer/broker relationship management, operating to Everest's Global Claims Standards. In addition, our in-country Claims team is supported by Everest’s deep domain knowledge for losses, which are very high value or complex in nature.

Service providers:

In-country legal, loss adjusting and TPA services are in place with SLAs of the highest standards, taking advantage of local market capabilities and leveraging Everest’s extensive partnerships with world class organizations.

International support:

Everest Claims teams can provide invaluable local knowledge and support where there is exposure in other countries.

How to report an insurance claim:

Consult your insurance policy packet for detailed instructions on how to report a claim. In the event of a claim for Everest Insurance Australia®, please contact

Key contact

Joanna Mercer
Head of Claims, Pacific

Legal Notice

Everest Group, Ltd. is a leading global provider of reinsurance and insurance, operating for 50 years through subsidiaries in the U.S., Europe, Singapore, Canada, Bermuda, Asia Pacific and other territories. Everest Insurance Australia® trades and operates in Australia through Everest International Reinsurance, Ltd. (ABN 45 672 987 334). Everest International Reinsurance, Ltd. is incorporated in Bermuda. Everest International Reinsurance, Ltd.( ABN 45 672 987 334) is regulated by the Australian Prudential Regulation Authority and is authorised to conduct general insurance in Australia. Additional information about Everest, our people, and our products can be found on Everest’s website at We are not authorised to provide financial product advice.  The information contained on this website does not consider your objectives, financial situation or needs. To decide whether to acquire a product, please read the policy wording and other relevant disclosure documents.