Lloyd's Syndicate Customer Complaints

The best possible service standards across our business classes

At Everest Syndicate we aim to provide the best possible service standards across our business classes however occasionally things don’t always go as planned. We take complaints feedback very seriously and hope to resolve them to your satisfaction in a timely manner.

If you wish to make a complaint about your policy or the manner in which your claim was handled you may do so in writing or verbally at any time using the contact details below. In order to assist us in resolving the complaint, it will help, if you are able to provide the following information:

  • Policy Number
  • Name and address of the Policyholder
  • Policy Period
  • Type of insurance
  • Date of loss
  • Name of broker or coverholder, if known
  • Who is your complaint against?
  • Please provide a summary of your complaint

The Complaints Manager

Everest Syndicate 2786
40 Lime Street
Email: complaints2786@everestglobal.com
Telephone: +(44) 203-887-2580

We will endeavor to respond to your complaint as swiftly as possible, however we will continue to keep you posted on progress throughout the process.

In the event, you remain dissatisfied with our response, or we have failed to conclude our investigation within 2 weeks, you are entitled to refer your complaint to Lloyd’s or the Financial Ombudsman Service using the details below:


Fidentia House,
Walter Burke Way,
Chatham Maritime,
Email: complaints@lloyds.com

Further information concerning the Lloyd’s complaints procedure can be found at www.lloyds.com/complaints

In the unlikely event that you remain dissatisfied after either an informal complaint has been resolved or Lloyd's final response to a formal complaint, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS).

Further details regarding the FOS can be obtained from their website at www.financial-ombudsman.org.uk. Alternatively the FOS may be contacted at:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Tel: +44 (0)800 023 4567